Steinway Piano Gallery
Ottawa
Ottawa

Our response to COVID-19

 

April 6, 2020

 

Dear valued Steinway Piano Gallery customers,

In consideration of the announcement from the Ontario Provincial Government regarding the list of essential workplaces, Steinway Piano Gallery Ottawa is closed to the public until the non-essential services mandate is lifted.

While our store is closed to the public, we will still be available to answer your questions and help you find the right piano or keyboard. You may email us at info@ottawasteinway.ca or call the store directly during business hours or leave a message at (613) 842-8388 any time of day. We will attempt to return your inquiries as soon as possible.

We have many unique ways of presenting our pianos to you via live video on any platform. The dream of music creation does not need to be put on hold as the rest of the world has. Regardless of the need to close to the public, we can deliver any sized piano to your space in a safe and sanitized manner.

Thank you for your support and understanding, and we look forward to celebrating music with you in our stores again soon.

Sincerely,
Your Friends at Steinway Piano Gallery Ottawa

 

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March 21, 2020

To our valued customers, students, and teachers,

While the government has not mandated a suspension of non-essential retail businesses, we are taking this precautionary step for the safety and health of our employees, customers and local communities.

Steinway Piano Gallery Ottawa has temporarily closed our retail and service operations to the public. Our stores are still open during regular business hours, to serve you via phone. Curbside pickup, shipping, and piano/keyboard delivery is available. If you have any inquiries, you may email us at info@ottawasteinway.ca, call your Piano Product Manager directly, or leave a message at (613) 842-8388. We will attempt to return your inquiries as soon as possible.

Thank you for your support and understanding, and we look forward to celebrating music with you in our stores again soon.

Sincerely,
Your Friends at Steinway Piano Gallery Ottawa

 

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March 19, 2020

Dear valued Steinway Piano Gallery Ottawa customers, teachers and students,

COVID-19 has had a dramatic impact in Canada and around the world. We are making every effort to keep our employees and customers safe through enhanced precautionary measures in accordance with guidelines provided by all levels of government and the World Health Organization (WHO).

Our Gallery is closed except by private appointment, unless there is a mandate to suspend all retail operations. We will continue to monitor the situation for guidance from every level of government.

For your own protection as well as the health and safety of our staff, we request all customers to sanitize their hands using our hand sanitizer upon entry to our stores and immediately after playing on any of our pianos. We are also sanitizing each piano before and after any interactions.

We know that our community relies on the many musical events that Steinway Piano Gallery Ottawa offers every month. While we have either cancelled or postponed all of our public events, please be assured that we will continue to support our music community through live-streamed concerts on Facebook as well as teacher workshops, and video competitions. To find out more about these events, please join our mailing list. You can also find information on Eventbrite by searching “Ottawa Steinway”.

Stay well!
Jennifer Messer
Manager, Steinway Piano Gallery Ottawa

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